Returns Policy

1. RETURNS AND REFUNDS

We hope you will be delighted with your purchase, and we do our best to ensure it arrives in perfect condition. However, should a product be faulty or damaged in delivery, please email Customer Services as soon as possible.

You can return faulty items within 14 days of receipt for an exchange or full refund, less delivery and packaging costs. Returned items must be unused and in their original packaging.

Please note that unless the product is faulty or has been damaged in delivery, you cannot return personalised products, where personalisation has included the addition of text.

2. REPORTING A PROBLEM

If for any reason you are not happy with your order, please email our Customer Services.

You will need to quote your order number, the email address you used to place your order and the details of the problem. We aim to respond to any issue within 2 working days and will do our best to resolve it within 7 working days.

3. RETURNING PRODUCTS AND ISSUING REFUNDS

Where an item is faulty, we ask that you return it to us within 14 days of receipt. Our Returns address is:

Customer Service,
Merchmaker Ltd,
Suite 22F, 2nd Floor,
Elizabeth House, 
39 York Road,
London
SE1 7NQ

Your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.

If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the credit/debit card that you paid with. Alternatively, we may offer to reprint and resend the item free of charge. Please note it is not our policy to offer both a refund and a replacement.

Refunds cannot be given if the issue is a result of your own actions such as product misuse or if personalisation is misspelled or wrongly entered by you when placing the order.

It is important you contact us as soon as possible with any issues relating to your order or the product(s) received. We need to be informed of any issues as soon as possible to quickly resolve the problem.